Support

  • Sometimes you just have to talk to someone. We're more than happy to provide access to one of our professional and experienced staff who would be keen to help out.

    You can call us on the phone during office hours.
    Our Phone Number is 03 53 177 123
  • Our Email Support is unified across all divisions and is sent to the same staff regardless of the division emailed.

    If you require support or have an enquiry, please feel free to use our support form here.


    Alternatively, our Support Emails are as follows:

    Sales

    sales@lateralplains.com

    Accounts

    accounts@lateralplains.com

    Support

    support@lateralplains.com


  • Need live remote support? All you need to do is download and install Teamviewer and we'll be able to get in safely and remotely.

    Click on the appropriate link below to download and install Teamviewer:

    teamviewer for windows   teamviewer for mac

     

                                 

  • As a part of our suite of support tools, we have a really useful Ticketing System that the majority of our clients like to use when they need help and support. Our Ticketing System is available 24/7 and reaches all of the support team on duty. You'll be able to track the progress of your support request through the system an it will keep a record of your issue and how we went solving it. 

    To access our very cool Ticketing System, click on the Help button below :-)

     

    help 153094 400 336